Support

Need help? Our support team is happy to answer your questions.

Where is my package?

Questions about deliveries and shipping should go to your distributor (the webshop you bought the product at). We cannot track your package, only the distributor can.

I have a technical issue or question

Please check the manual or installation videos or contact us using the form below

Is [feature] available on my e-bike?

Please check the feature compatibility section on this page

Which generation Levociraptor works with my e-bike?

Please check the compatibility page

Question unanswered?

Please use the form on this page, as you will receive the quickest support here. Responses usually take 1 - 2 days.

Legal disclaimer ⚠️

You are the only responsible for any changes you make or attempt to make to your e-bike. The unlock of the speed limiter in public places such as streets, squares and cycle paths is FORBIDDEN BY THE LAW. Therefore it is possible to activate the unlock in private circumscribed places such as circuits, tracks and private properties. Mounting the device may void the factory warranty of the bicycle. The manufacturer declines all responsibility for any damage caused to pedal assisted bicycles on which the Levociraptor system is mounted. The manufacturer declines all responsibility for damage to persons or things caused or in any way linked to the use of Levociraptor.