FAQ
Need help? Our support team is happy to answer your questions. Fill in the form at the bottom of this page.
Do your kits show correct speed and distance on the Mastermind TCU?
The correct data is always shown on the Mastermind TCU with the gen 4 Levociraptor. ✅ SL 1.2 bikes with gen 3 and all bikes with gen 2 may not see the correct speed ❌ Still want to track the correct speed? Use our app!
Where is my package?
Questions about deliveries and shipping should go to your distributor (the webshop you bought the product at). We cannot track your package, only the distributor can.
I have a technical issue or question
Please check the manual or installation videos or contact us using the form below
Is [feature] available on my e-bike?
Please check the feature compatibility section on this page
Which generation Levociraptor works with my e-bike?
Please check the compatibility page
Should I update my bike’s motor firmware?
Updating your eBike’s motor firmware may block or disable your tuning kit.
We recommend avoiding firmware updates—especially through service centres—unless absolutely necessary. Most updates are optional, and a working eBike doesn’t usually need one.
Firmware upgrades can remove tuning compatibility. Tuning is only guaranteed to work with the firmware version available at time of purchase. A blocked tuning kit due to a firmware update is not covered under warranty.
If you’re unsure, please contact us before updating.
Contact
Please use the form on this page, as you will receive the quickest support here. Responses usually take 1 - 5 days.
VACATION FROM 3 TO 12 AUGUST: DELAYED RESPONSES. Please contact the distributors with any questions.
Legal disclaimer ⚠️
You are the only responsible for any changes you make or attempt to make to your e-bike. The unlock of the speed limiter in public places such as streets, squares and cycle paths is FORBIDDEN BY THE LAW. Therefore it is possible to activate the unlock in private circumscribed places such as circuits, tracks and private properties. Mounting the device may void the factory warranty of the bicycle. The manufacturer declines all responsibility for any damage caused to pedal assisted bicycles on which the Levociraptor system is mounted. The manufacturer declines all responsibility for damage to persons or things caused or in any way linked to the use of Levociraptor.
